Bespoke Services

Our service is always easy to access, efficient and of the highest quality from the first time you use it. It just works, really well.

But there’s more to it than that. At ALS we have come to understand that each of our clients may have specific requirements or preferences as to what services are available - and how these services are delivered. Therefore, our promise to you is:

“We will carefully listen to your individual language support needs and, in close consultation with you every step of the way, do our best to tailor a unique service solution that works perfectly for you.”

We aim to provide a complete solution to our clients. We will always provide a bespoke service where requested, tailored to meet your specific requirements, because we think it is important that we do.

We pride ourselves on our complete flexibility, and the ability to work according to a clients' specific protocol every time. We work in close partnership with our clients, ensuring we fully understand the requirements, so we are able to deliver a service that is targeted to precise specifications.

We can review the service at any time, as many times as you like, as your needs change our services will adapt accordingly. Areas of service delivery we can tailor to your preferences and requirements include, but are not limited to:

• Methods of booking and confirmations
• Invoicing procedures
• Requesting specific interpreters
• Feedback methods
• Management Information
• Service feedback
• On-site interpreter protocol
• Providing information and appointment details to your non-English speaking clients in their own language
• Dedicated account manager