Our commitment to quality

Of utmost importance to ALS, and a key aspect of our service, is the unfailing commitment to ensuring that we achieve the highest standard and quality for all work that we undertake, every time. It is paramount to us to always maintain, monitor and evaluate these standards.

The ALS policy of good business practice places greatest emphasis on the importance of existing-customer satisfaction and the resulting longevity of these working relationships, rather than a continuous turnover of our client base. This is the reason that such demanding and high-volume users in various industry sectors have maintained such long working relationships with us, without ever needing to consider the service of alternative suppliers.

ISO 9001:2008 certification underpins our process quality, reflecting our commitment to continuous improvement in everything we do.

Customer satisfaction is achieved using various quality management techniques:

• Monitoring of every interpreting session by verified customer sign off.
• All translation work is proof-read and quality checked by a certified proof-reader.
• Talking to our customers and using their feedback.
• All feedback and comments are logged on our client database record, and addressed individually.
• Key Performance Indicator monitoring at client level.